Privacy policy

At Petiopika (operated by MBD International), we highly value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect To provide you with the best shopping experience for your pets, we collect the following types of information:

  • Personal Information: When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number.

  • Payment Information: We securely process payment information (such as credit card numbers). Please note that we do not store full credit card details on our servers; these are handled securely by our third-party payment processors.

  • Device and Usage Information: When you visit our site, we automatically collect certain information about your device, including your IP address, browser type, time zone, and some of the cookies that are installed on your device.

2. How We Use Your Information We use the collected information for various business purposes, including:

  • To fulfill and manage orders, process payments, and arrange for shipping.

  • To communicate with you regarding your order, customer support inquiries, or return requests.

  • To screen our orders for potential risk or fraud (in compliance with standard e-commerce and marketplace security procedures).

  • To improve and optimize our website to better serve you and your pets.

3. Sharing Your Information We respect your privacy and do not sell your personal information to third parties. We only share your information with trusted third parties under the following circumstances:

  • Service Providers: We share information with third-party vendors who help us operate our business, such as payment processors, shipping carriers (e.g., USPS, UPS, FedEx), and e-commerce platforms (e.g., Shopify).

  • Legal Compliance: We may disclose your information if required by law, to comply with a subpoena, or to protect our rights, property, and the safety of our customers.

4. Cookies and Tracking Technologies We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies help us remember items in your shopping cart and understand how you interact with our website. You can instruct your browser to refuse all cookies, but this may limit your ability to use some features of our site.

5. Data Security We implement industry-standard security measures to maintain the safety of your personal information. However, please remember that no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Privacy Rights Depending on your state of residence (such as California under the CCPA/CPRA), you may have the right to request access to the personal information we hold about you, ask for corrections, or request deletion of your data. To exercise these rights, please contact us using the information provided below.

7. Changes to This Privacy Policy We may update our Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.

8. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

  • Company: MBD International (Trading as Petiopika)

  • Email: support@petiopika.com

  • Phone: +1 208 806 0085

  • Address: 30 N GOULD ST 51515, SHERIDAN, WY 82801